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How candy99 Handles Your Personal Information

Your account data — including wallet details linked to DANA, OVO, and GoPay — is handled with care at every step. This page explains what we collect, why we collect it, and how you can request changes or removal at any time.

Account Data ProtectionDANA, OVO & GoPay TransactionsYour Right to Access & DeleteCookie & Session Controls

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or remove personal data tied to your candy99 account, our support team handles these requests directly. Reach us through any of the channels below and we will confirm receipt and next steps within one business day.

Live Chat Open the chat icon from your account dashboard — available around the clock for account and data queries, including wallet verification and session concerns.

Email Support Send your data request to our support address from the email registered on your account. Include your account ID so we can locate your records quickly.

Help Centre Our help centre covers common data questions — how long records are kept, how to update your registered wallet, and how to request full account data removal.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

candy99 applies account-level security measures across every session — whether you are accessing via mobile on GoPay or logging in on desktop. Here is how we handle the four areas that matter most to your privacy.

Data Retention

Account records are kept only as long as operationally or legally required. Once that period ends, data is removed from active storage. You can request early deletion through support.

Cookie Policy

Session cookies keep your login stable across devices. Analytics cookies are non-identifying. You can disable non-essential cookies through your browser without affecting your account access.

Account Security

Login sessions use OTP verification tied to your registered contact. Suspicious access attempts trigger an automatic lock — you will be notified and asked to re-verify before entry is restored.

Data Access Requests

You have the right to request a copy of the data we hold on your account. Submit the request via live chat or email; we aim to respond within three business days.

What This Privacy Policy Covers

candy99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with candy99, we collect the information needed to run your account securely: your registration details, login activity, and payment references tied to your chosen wallet — whether that is DANA, OVO, or GoPay. We do not sell this data to third

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parties. Transaction records are retained for the period required by applicable financial and operational standards, after which they are removed from active systems. Cookies and session tokens are used to keep your account session stable across mobile and desktop access — you can manage these through
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your browser settings at any time. Where local law governs data handling, our practices follow those requirements. Availability of certain account features depends on local law and eligible regions. Players in Semarang and across Indonesia access the same account protections regardless of which local payment rail
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they use. If you have questions about how a specific data point is used, our support team can walk you through it directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on candy99

These are the questions we hear most often about how account and payment data is handled. If yours is not here, live chat is the fastest way to get a direct answer.

We collect your name, contact details, and the payment reference for your chosen wallet — DANA, OVO, or GoPay. No additional financial data is stored beyond what is needed to process your transactions.

Transaction records are kept for the period required under applicable operational and financial standards. After that window closes, data is removed from active systems. You can ask support for the specific retention period that applies to your account.

Yes. Submit a data access request through live chat or email using your registered account address. We aim to confirm receipt and deliver your data summary within three business days.

Log into your account, go to account settings, and update your contact or wallet details directly. For changes to your registered email or identity documents, contact support through live chat for assisted verification.

We do not sell your data. Payment processing through DANA, OVO, and GoPay involves those providers' own data handling under their respective policies. We do not share account data with unrelated third parties.

Contact our support team via live chat or email with your account ID and a deletion request. We will confirm the process, including any retention obligations that apply before full removal can be completed.

How candy99 Handles Your Personal Information

How to Contact Us About Your Data

How We Protect and Manage Your Account Data

Data Retention

Cookie Policy

Account Security

Data Access Requests

Common Questions About Your Privacy on candy99

01 What personal data does candy99 collect when I register?

02 How long does candy99 keep my account and transaction data?

03 Can I request a copy of the data candy99 holds on me?

04 How do I update or correct my registered information?

05 Does candy99 share my data with third parties?

06 How do I request deletion of my candy99 account and data?

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